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1. PARTIES
HOTEL (SELLER):
Company Title: Sammy & Sally Trading Limited
Trade Name: Sammy’s Hotel
Address: Ömer Sami Coşar Street No.7, Kyrenia / Turkish Republic of Northern Cyprus 99300
Phone: +90 (392) 815 62 79
E-mail: info@sammysotel.com
Company Registration No: MŞ 22285
CUSTOMER (BUYER):
Name and Surname: [CUSTOMER Name and Surname]
Address: [CUSTOMER Address]
Phone: [CUSTOMER Phone Number]
E-mail: [CUSTOMER E-mail Address]
National ID No: [CUSTOMER National ID Number]
2. SUBJECT OF THE AGREEMENT
The subject of this agreement is to determine the rights and obligations of the parties in accordance with the provisions of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation, regarding the sale and performance of the accommodation service purchased electronically by the CUSTOMER from the website sammysotel.com, owned by the HOTEL, the characteristics and sales price of which are specified below.
3. DETAILS AND PRICE OF THE SERVICE
Hotel Name: Sammy’s Hotel
Accommodation Dates: [Check-in Date] – [Check-out Date]
Number of Nights: [Number of Nights]
Room Type: [Room Type]
Accommodation Concept: [Bed & Breakfast, etc.]
Number of Guests: [Number of Adults] Adults, [Number of Children] Children
Total Price: [Total Amount] TL (Including 5% VAT)
Payment Method: Virtual POS / Credit Card / Debit Card / Bank Transfer / EFT
Reservation Type: NON-REFUNDABLE RESERVATION
4. PAYMENT TERMS
4.1. The reservation made by the CUSTOMER becomes final only after full payment of the contract amount to the HOTEL. The HOTEL reserves the right to unilaterally cancel the reservation until full payment is received.
4.2. In case of online payment by credit card, the CUSTOMER agrees to present the same card used during the reservation or a photocopy of its front side to the HOTEL staff upon check-in. This requirement serves as a security verification.
4.3. The CUSTOMER accepts and undertakes that if payment is made via the online reservation and payment system, the credit card details entered into the system must belong to them, and if payment is made with a card belonging to someone else, all responsibility lies solely with the CUSTOMER. In such cases, the HOTEL is under no obligation to refund the payment.
Furthermore, if the CUSTOMER’s personal or financial data are obtained by third parties due to an error on the CUSTOMER’s part during online payment, the HOTEL cannot be held responsible for any resulting damages.
4.4. If, after the provision of the service, the CUSTOMER’s payment card is disputed and the bank withholds or reclaims the service fee from the HOTEL for reasons not attributable to the HOTEL, the CUSTOMER agrees to be responsible for the disputed amount, including any legal interest accrued from the date of reservation.
5. CANCELLATION, REFUND, AND CHANGE POLICY
5.1. The reservation subject to this agreement has been sold at a special discounted price under NON-REFUNDABLE conditions.
5.2. The CUSTOMER acknowledges and accepts this condition at the time of booking. In case the CUSTOMER cancels the reservation for any reason, requests to change reservation dates, fails to arrive at the hotel, or leaves the hotel earlier than planned, the total accommodation fee will not be refunded under any circumstances, and the CUSTOMER accepts this in advance.
6. RIGHT OF WITHDRAWAL
Pursuant to Article 15(g) of the Distance Contracts Regulation, the consumer does not have the right of withdrawal for accommodation services to be provided on a specific date or period.
Accordingly, the CUSTOMER accepts that, in line with this legal regulation and Article 5 of this agreement, once the reservation is confirmed, they cannot exercise the right of withdrawal and no refund can be requested.
7. RIGHTS AND OBLIGATIONS OF THE PARTIES
7.1. Obligations of the HOTEL:
The HOTEL is obliged to provide the service subject to this agreement to the CUSTOMER in a complete and defect-free manner. This obligation excludes cases of force majeure (such as natural disasters, war, epidemics, strikes, etc.).
7.2. Obligations of the CUSTOMER:
a) The CUSTOMER accepts that they have entered into this agreement on behalf of themselves and all accompanying guests, that they will provide accurate personal details (such as full name and ID number), and that they are responsible for informing those guests of the terms of this agreement.
b) The CUSTOMER and accompanying guests must present valid identification upon check-in. For reservations involving age-based discounts, ages are verified with official documents. Any discrepancies or price differences arising from incorrect information must be paid by the CUSTOMER at check-in.
c) Check-in time is [14:00] at the earliest, and check-out time is [12:00] at the latest.
d) The CUSTOMER is required to comply with the general rules of the HOTEL and public order during their stay. The CUSTOMER is directly liable for any damages caused to hotel property, shared spaces, or other guests’ belongings and undertakes to compensate for such damages immediately upon request.
e) If the CUSTOMER or accompanying guests engage in behavior that disturbs other guests or endangers the peace and safety of the hotel, the HOTEL reserves the right to terminate the agreement unilaterally and request the CUSTOMER to leave the premises without any refund.
f) The CUSTOMER is solely responsible for their personal belongings, luggage, and valuables. The use of in-room safes is recommended. The HOTEL cannot be held responsible for lost, stolen, or damaged items.
g) Any extra food, beverages, or additional services not included in the accommodation package must be paid by the CUSTOMER upon check-out.
h) The CUSTOMER must comply with pool and facility usage rules. Parents are fully responsible for the safety and supervision of their underage children.
8. PROTECTION OF PERSONAL DATA (KVKK)
The CUSTOMER consents to the processing, storage, and sharing of their personal data and the personal data of accompanying guests by the HOTEL, within the scope of service provision, fulfillment of legal obligations, and communication purposes, in accordance with the Law on the Protection of Personal Data No. 6698 (KVKK).
9. DISPUTE RESOLUTION
For any disputes arising from this agreement, Consumer Arbitration Boards within the limits announced by the Ministry of Trade, and in cases exceeding this limit, Consumer Courts and Enforcement Offices of the Turkish Republic of Northern Cyprus shall have jurisdiction.
10. ENFORCEMENT
This agreement, consisting of 10 articles, is deemed to have been read, understood, and approved electronically by the CUSTOMER via the website and enters into force once payment is completed.
By confirming the reservation, the CUSTOMER irrevocably accepts, declares, and undertakes all terms and conditions of this agreement, particularly the NON-REFUNDABLE clauses specified in Articles 5 and 6, and all obligations listed in Article 7.
HOTEL – [Authorized Representative of Sammy’s Hotel / Title]
CUSTOMER – [Customer’s Name and Surname]
